Have questions about purchasing Trustwell’s Food Processor software? You’re in the right place. Below, you’ll find answers to common questions about payment options, quotes, invoices, subscription management, and vendor setup.
Find quick answers to common questions about buying Trustwell’s Food Processor software, including payment, quotes, invoices, and tax-exempt purchases.
FastSpring, our authorized reseller, accepts all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. We do not accept checks.
Quotes are provided through FastSpring. On eligible product pages, you will see a “Request a Quote” option during checkout. If you need additional help, please contact FastSpring Support at support@fastspring.com.
If you need documentation of current pricing, you can generate a formal quote during checkout using FastSpring’s “Request a Quote” option. This creates an official PDF quote that can be shared internally or used for purchase approvals. Once approved, the quote can be converted into an order directly through the Trustwell FastSpring Account Portal.
In FastSpring, invoices and receipts are the same thing. After your order is completed, you will automatically receive an email with your invoice (receipt). That email also includes a link where you can view or download it at any time. If you cannot locate it, please contact FastSpring Support at support@fastspring.com and they can resend it for you.
Yes. FastSpring supports tax-exempt purchases. You can apply your exemption directly in the FastSpring cart. If you experience issues before completing your order, please contact support@fastspring.com for assistance. If you have already completed your purchase, FastSpring can reimburse you once you provide the required documentation.
FastSpring’s Trust Center is a security and compliance portal (powered by SafeBase) that provides access to documentation such as PCI DSS, GDPR, CCPA, SOC 2, and SOC 3 reports, along with security FAQs. If needed, reach out to FastSpring support for additional documentation at support@fastspring.com.
Find quick answers to common questions about managing your subscription of Trustwell’s Food Processor software.
You can manage subscriptions, update payment methods, and view billing history through the Trustwell FastSpring Account Portal: trustwell.onfastspring.com/account/.
You can add licenses through your subscription management portal if your plan allows it. Sign in to your account, select your active subscription, and update the number of licenses. You’ll see the updated pricing before confirming. Any changes made mid-term are prorated, and your next renewal will reflect the new total.
If you don’t see an option to update licenses, or need help deciding between adding licenses or upgrading your plan, contact FastSpring support at support@fastspring.com and include your account email, organization name, affected subscription, and number of licenses to add.
To purchase a new product, use the dedicated purchase page for that product. When completing your purchase, use the same email address associated with your existing account. This allows the new product to be correctly linked to your account.
After your purchase is complete, the product will be added to your account and you’ll receive a confirmation email with access details and any required setup steps. Billing for the new product will follow its own subscription or renewal schedule. You can view billing and subscriptions in one place, but product access and configuration may vary depending on the product.
If you’re unsure which product or plan is right for you, want to explore upgrade options, or don’t see access after purchasing, contact Trustwell's support team for help. When reaching out, include your account email, the product you’re interested in, and any questions about upgrades or add-ons.
Since FastSpring is the seller of record, your organization will need to set up FastSpring as a vendor. FastSpring provides all required documentation (such as W-9, banking details, tax IDs, and compliance certifications). For help, contact FastSpring Support at support@fastspring.com.