How Wawa Onboarded 90% of Suppliers in Just 3 Months with FoodLogiQ Compliance
As a growing convenience store chain, Wawa needed an efficient way to onboard suppliers, manage compliance, and improve visibility into supplier data. The company turned to Trustwell’s FoodLogiQ Compliance software to streamline its supplier management process. To maximize adoption, Wawa also invested in Trustwell’s Professional Services “Supplier Success” package, which provided hands-on outreach to vendors.
In just 3 months, over 90% of Wawa’s suppliers were fully onboarded into FoodLogiQ Compliance, significantly improving supplier accountability, food safety oversight, and operational efficiency.
THE CHALLENGE:
Managing Specifications Across Multiple Suppliers
Before Trustwell, Wawa’s supplier onboarding process was fragmented and time-consuming.Vendor documentation was stored in multiple places across teams, creating challenges with:
- Visibility into supplier compliance status
- Timely approvals due to inconsistent supplier communication
- Tracking historical changes with suppliers
As Wawa expanded into new markets, managing a growing supplier base with outdated methods became unsustainable.
THE SOLUTION:
FoodLogiQ Compliance + Supplier Success Package
Wawa adopted FoodLogiQ Compliance to automate supplier onboarding and compliance tracking, and the Supplier Success package accelerated adoption rates with:
- Supplier outreach by Trustwell’s professional services team
- Live support & troubleshooting for vendor compliance questions
- Automated workflows to track onboarding progress
This dual approach helped suppliers submit required documents quickly, and met compliance standards to reduce the burden on Wawa’s internal team and eliminated delays.
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THE RESULTS:90% of Supplier Locations Onboarded On Time |
With the FoodLogiQ Compliance + Supplier Success package Wawa achieved results faster, strengthened vendor relationships, and set a new standard for supplier compliance.
- 90% of Supplier Locations onboarded within 12 weeks
- 50% faster supplier onboarding
- Centralized audit documentation eliminated an entire on-site day
With all of Wawa’s supplier data in one place, QA teams resolve issues proactively and conduct more efficient quality audits, and Wawa now has real-time insights into supplier status, ingredient changes, and compliance documentation.
Trustwell + Wawa: A Case Study in Successful Supplier Management
When Wawa needed a better way to onboard and manage suppliers, they turned to Trustwell and cut onboarding time in half with FoodLogiQ Compliance and the Customer Success Package. Download a copy of their story now.
