Director of Professional Services
Emma Killough, the Director of Professional Services at Trustwell, is an experienced Enterprise Project Manager and Team Leader with a strong background in the restaurant industry and supply chain management. With a demonstrated history of success, Emma is skilled in Project Management, Customer Service, Employee Training, Communication, and Leadership.
As the Director of Professional Services, Emma oversees the daily operations of the team, managing projects, providing mentorship and coaching, serving as an escalation point for customers and team members, and enhancing the offerings to maximize customer value in the platform. She also excels in Project and Program Management of Professional Services and Implementations, collaborating with cross-functional teams from planning to project conclusion, including budgeting, resourcing, scope management, deliverables, and process management.
Emma holds a Master’s degree in Business Administration and Management from the University of Phoenix. Her educational background, combined with her industry expertise and strong project management skills, equips her to drive exceptional client services and deliver successful outcomes for Trustwell’s customers.